Privacy Policy
Last updated: January 15, 2026
This document applies to the website, online platforms, forms, contact via LINE, email, video calls, and all related services.
Service Provider:
Traclin Pte. Ltd.
68 Circular Road, #02-01
Singapore 049422
1. Data Controller
The data controller is Traclin Pte. Ltd.
2. Personal Data Collected
The Company may collect the following information:
Name or preferred name
Contact information (LINE ID, email, WhatsApp, phone number)
Nationality, country of residence
Information about family situation voluntarily provided by the user
Technical information such as IP address and device type
The Company does not request identification documents or financial information during the initial screening stage.
3. Purpose of Data Processing
To screen and assess cases, communicate with users, coordinate with licensed attorneys, and comply with legal requirements.
4. Legal Basis for Data Processing
The Company processes data based on user consent, pre-contractual measures, and the Company's legitimate interests.
5. Data Disclosure
Personal data will only be disclosed to:
Licensed attorneys or experts (with consent)
Necessary technical service providers
Government agencies when required by law
The Company does not sell personal data.
6. International Data Transfers
Data may be processed in Singapore, Thailand, or other countries related to service provision, with appropriate safeguards according to data protection laws.
7. Data Retention Period
The Company will retain data only as long as necessary for the purposes of the service, after which it may be deleted or anonymized.
8. Data Subject Rights
Users have the right to request access, correction, deletion, restriction, object to processing, and withdraw consent at any time.
9. Data Security
The Company uses appropriate technical and organizational measures to protect personal data.
10. Policy Changes
The Company may update this privacy policy from time to time. The latest version will always be published on the website.
Cross-Border Family Claim Support (Pilot)
Case management & referrals • Thailand
Disclaimer: This website does not provide legal advice. For emergencies, contact local authorities.
